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Montgomery County Customer Service Survey

Dear Montgomery County Customer: 

Thank you for taking the time to participate in this survey. Please note that any information given here is purely voluntary and confidential. The county employees who deliver public services will not have access to your individual responses. This survey is to help us better administer the governmental services at Montgomery County. Your answers and suggestions are very important to us, as we strive to better serve the people of our county. Again, thank you for your time.
Matthew Ossenfort, Montgomery County Executive

Date received county service(s):   Calendar Icon - Date Picker
Location where services were provided:
Which Department did you receive service(s) from:

Please answer the following questions. Using a scale of 1 to 7 - with 1 being the lowest possible rating and 7 being highest - please rate your level of agreement with each statement. If the statement does not apply to your service experience or you are unsure, please select NA (Not Applicable)/Unsure.

Strongly DisagreeStrongly Agree
The location of the county office/facility was convenient for me.
The parking at the county office/facility I visited was adequate.
The county hours of operation were convenient for me.
I was able to schedule an appointment within a reasonable timeframe.
My wait time on the day of my appointment was reasonable.
The staff was courteous.
Strongly DisagreeStrongly Agree
The staff was knowledgeable.
Information was provided in my primary/native language.
My questions were answered to my satisfaction.
The service(s) met my needs.
I was satisfied with my overall experience.
Are you familiar with other services available to you through Montgomery County? If so, with which other services are you familiar?
How may we improve our service to you?

A few questions about yourself:
Gender:    Male   Female
Age:    18-24  25-34  35-44  45-54  55-64  65-74  75+
Race/Ethnicity:    American Indian or Alaskan Native  Asian or Pacific Islander  Black  Hispanic  White
Annual Household Income:    Less than $24,999  $25,000 - $49,999   $50,000 - $74,999  $75,000 - $99,999  $100,000 - $149,999  $150,000 or more
Number of Children Under Age 18 in Household:    
Employment Status:    Full-time  Part-time   Self-Employed  Unemployed less than a year  Unemployed more than a year  Retired  Unable to work
Education:    Less than High school  Some High school  High School or GED   Some College  2 Year degree or degree certificate  4 Year degree or Professional School  Graduate Degree
Primary Language:    English  Spanish   Russian  Vietnamese  French  ChineseJapaneseOther
Town of Residence:    

Thank you for taking the time to complete this survey!